Kansas Insurance Commissioner

Kansas Insurance Commissioner Vicki Schmidt, today, is issuing a Consumer Alert regarding billing for COVID-19 testing. The Department’s Consumer Assistance Division, recently became aware of situations where federal law was not being followed related to COVID-19 testing.

“Providers and health insurers have a responsibility to ensure claims are processed correctly,” said Commissioner Vicki Schmidt. “Kansans should pay special attention to any charges related to COVID-19 testing to ensure they are not improper. If you have been tested for COVID-19 and have questions about charges, please contact the Department for assistance.” Federal law requires COVID-19 testing without cost sharing (including deductibles, copayments, and coinsurance) requirements or prior authorization or other medical management requirements, meaning most consumers should not be billed a separate provider or facility fee for receiving a COVID-19 diagnostic test.

Consumers are encouraged to closely review explanation of benefit statements from their insurer to make certain they do not have a cost sharing responsibility for a diagnostic COVID-19 test. The Kansas Insurance Department has a Consumer Assistance Hotline, 785-296-7829 or 800432-2484 to assist consumers who believe they were subject to an improper charge. 

Consumers can also contact the Department via email at kid.webcomplaints@ks.gov; or through the website at insurance.kansas.gov/complaint.

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.